Terms of Service

Effective Date: 30/12/2024

By accessing or using our website (www.greenpeacraft.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making any purchases or interacting with our services. If you do not agree to these terms, you should not use our website.

1. Introduction 1.1 Green Pea Craft ("we", "us", or "our") is a UK-based e-commerce company providing a platform for the purchase of craft products, supplies, and related items ("Products"). These Terms of Service govern your use of the website and the purchase of any Products from Green Pea Craft.

2. Account Registration 2.1 To make a purchase, you may need to create an account on our website. By registering, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities under your account.

2.2 You must be at least 18 years old to register for an account with Green Pea Craft Co.

3. Orders and Payment 3.1 All orders placed through our website are subject to acceptance by us. We reserve the right to refuse any order, cancel an order, or limit the quantity of products available for purchase at our discretion.

3.2 By placing an order, you are offering to buy a product subject to these Terms of Service. A contract is not formed until we confirm acceptance of your order.

3.3 All prices are displayed in GBP (£) and include VAT, where applicable. We accept various forms of payment, including credit/debit cards and other methods indicated on the website.

3.4 You agree to pay all fees associated with your order, including shipping charges, taxes, and other costs, as applicable.

4. Shipping and Delivery 4.1 We will process and ship your order within the timeframe stated on the product page or checkout. Shipping costs are calculated at checkout and are subject to change based on your location and delivery method.

4.2 While we aim to deliver products on time, we are not liable for delays caused by external factors such as third-party couriers and weather.

4.3 You must inspect the products upon receipt and notify us of any issues, such as damage or missing items, within 7 days of delivery.

5. Returns and Refunds 5.1 You have the right to cancel your order and return the Products within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013. The product must be returned in its original, unused condition with all packaging intact.

5.2 Certain items may not be eligible for return, including personalized products, perishable goods, and products marked as non-returnable.

5.3 To initiate a return or refund, please contact us at [jo@greenpeacraftco.co.uk]. Refunds will be processed once the returned items are received and inspected.

6. Product Information 6.1 We make every effort to ensure that the descriptions, images, and prices of our Products are accurate. However, we cannot guarantee that the website is free from errors or omissions. If a product is listed at an incorrect price or contains inaccurate information, we reserve the right to cancel or modify your order.

6.2 Product colors, sizes, and other features may vary slightly due to differences in screen settings or product batches.

7. Intellectual Property 7.1 All content on the Green Pea Craft website, including but not limited to logos, designs, text, images, graphics, and product descriptions, is the property of Green Pea Craft and is protected by copyright, trademark, and other intellectual property laws.

7.2 You may not use any content from the website without obtaining prior written consent from Green Pea Craft.

8. Limitation of Liability 8.1 Green Pea Craft is not liable for any loss or damage arising from your use of our website or the Products, except where required by law. This includes, but is not limited to, indirect, incidental, special, or consequential damages.

8.2 Our total liability to you for any claim relating to the purchase of Products shall not exceed the total amount paid for the Products that are the subject of the claim.

9. Privacy and Data Protection 9.1 We respect your privacy and are committed to protecting your personal information. By using our website, you consent to the collection and processing of your personal data in accordance with our Privacy Policy.

9.2 We comply with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

10. Termination and Suspension 10.1 We may suspend or terminate your access to our website and services at any time if you violate these Terms of Service, engage in fraudulent or illegal activities, or for any other reason, at our sole discretion.

11. Governing Law and Dispute Resolution 11.1 These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

11.2 Any dispute arising out of or in connection with these terms shall be resolved through the courts of England and Wales.

12. Changes to Terms 12.1 We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. We encourage you to review these terms periodically.

13. Contact Information If you have any questions or concerns about these Terms of Service, please contact us at:

Green Pea Craft
Email: Jo@greenpeacraftco.co.uk

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.